Allow Accessory to Connect

Created: Knowledge Base

Macs, beginning with macOS 13 “Ventura,” will show a dialog when any new USB device connects. This dialog is intended to provide extra security to protect your Mac, but will interfere with GroundControl’s automated operation. GroundControl Launchpads on Mac must be configured to always allow accessories to connect, without this dialog. This setting is controlled in System Settings > Privacy … Read More

Locker Diagnostics and Troubleshooting

Created: Modified: Knowledge Base

NOTE: Applies to the Locker app for iOS (3.8 and later) and Android (1.2 and later). The Imprivata Locker app displays details about any failures it encountered when attempting to access resources that should be available. These include a number of local and network resources: Local configuration file — the local configuration file may be missing or is corrupt. Password … Read More

Known Issues with iOS 16

Created: Modified: Knowledge Base

Our team has tested iOS 16. we are tracking the following issues reported by the community. iOS 16 Devices Remain at “Hello” Setup Screen After Updating and Do Not Relaunch the Locker App Devices updated to iOS 16 display a “Hello” setup screen after update, instead of skipping all screens. This prevents devices from being checked out. To work around … Read More

Bretford Support Information

Created: Knowledge Base

For support with Bretford hardware please contact Bretford support. Bretford Support Contact Information Email: customerservice@bretford.com Phone: 800-521-9614 Visit our About Smart Hubs page for a list of Bretford hardware compatible with GroundControl.  

Imprivata Locker Android Registration

Created: Modified: Knowledge Base

GroundControl customers can have more than one Mobile Device Management system (MDM) configured to their environment, and need to configure the Imprivata Locker app (Android) to correctly communicate with the appropriate MDM system for their Android devices. When the MDM deploys the Locker app (Android) to the devices, the Locker app passes several bits of information back to the GroundControl server to correctly identify the … Read More

Dashboard

Created: Modified: Knowledge Base

The Dashboard displays a summary of the GroundControl system, including all Launchpads and Devices, with each health metric in its own section. It includes a summary of unhealthy items out of the total items. This allows administrators to view the overall health of Launchpads and Devices and determine which unhealthy devices require attention. The Dashboard displays the current health status, … Read More

Shared iPhones with Face ID

Created: Knowledge Base

Shared devices are good, but shared passcodes are bad. So if you have shared iPhones, how can you protect them safely? Imprivata GroundControl allows your shared devices to be protected by unique, personal passcodes. Our system automatically prompts users to create passcodes on check out, and clears the passcode when devices are checked in at the end of a shift. ... Read More

Apple Silicon Mac Mini Support

Created: Modified: Knowledge Base

GroundControl Launchpads fully support Apple Silicon Macs. However, we found an issue that may impact these systems. Known Issue When attaching many iOS devices at once to a Silicon Mac — for example when a USB hub is power cycled or unplugged and replugged — some iOS devices may not connect to GroundControl. Corresponding LEDs with devices in this state … Read More

GroundControl Compatibility with iOS 15

Created: Modified: Knowledge Base

Preparing for iOS 15 Launchpad: We have tested iOS 15 with GroundControl Launchpad version 5.0 and later and have not yet found any changes that would require a Launchpad update. We have not tested with earlier versions of Launchpad, we encourage you to test your existing workflows with iOS 15! Server: Hide the new Magnifier app and set it up … Read More

Force recovery mode for unpaired devices via Launchpad Details

Created: Modified: Knowledge Base

GroundControl can manage passcode locked devices by clearing the device’s passcode over-the-air via MDM, an action that requires Wi-Fi connectivity on the device. In the event a passcode-locked device no longer has active connectivity, for example after a reboot, these devices can become unpaired and recovery mode is required to remove the passcode. GroundControl can force recovery workflows via the … Read More