Device cases that utilize data passthrough are not supported for new Mobile Access Management customers. Existing customers with support issues will be asked to remove any data passthrough cases prior to troubleshooting. Any case that does not allow direct access to the device’s USB data port is considered a data passthrough case.    For the fastest and most reliable performance, … Read More

You may need to remove the Imprivata Locker app Android from a device using Workspace ONE (formerly AirWatch) if the device is checked in but stays in Locked mode. To remove the Locker app (Android) from the device: Check in the device. In the Workspace ONE UEM, navigate to Devices > Details View > Apps. Select the Locker app, click … Read More

NOTE: This topic applies to iOS devices. To configure authentication to Microsoft apps on Android devices, see this topic. Imprivata Mobile Access Management integrates with Microsoft in several ways to streamline sign in and out: Two-tap sign-in: eliminate dozens of key presses at the start of each shift, skip realm discovery, seed the users’ email addresses, and autofill passwords Automatic … Read More

Cisco’s Webex app for iOS supports integration with Imprivata Mobile Access Management. Sign out of Webex Imprivata Mobile Access Management can sign out of an open Webex session at device check in.MAM’s Check In Device Workflow action includes an action to sign out of Cisco Webex. Since this integration uses x-callback-url instead of the more modern Universal Link, the iOS … Read More

Macs, beginning with macOS 13 “Ventura,” will show a dialog when any new USB device connects. This dialog is intended to provide extra security to protect your Mac, but will interfere with GroundControl’s automated operation. GroundControl Launchpads on Mac must be configured to always allow accessories to connect, without this dialog. This setting is controlled in System Settings > Privacy … Read More

NOTE: Applies to the Locker apps for iOS and Android. The Imprivata Locker app displays details about any failures it encountered when attempting to access resources that should be available. These include a number of local and network resources: Communication with Mobile Access Management Server — the MAM server cannot be reached due to network access, server errors, or response timeouts. Communication with the … Read More

Imprivata Mobile Access Management customers can have more than one Mobile Device Management system (MDM) configured to their environment, and need to configure the Imprivata Locker app (Android) to correctly communicate with the appropriate MDM system for their Android devices. When the MDM deploys the Locker app (Android) to the devices, the Locker app passes several bits of information back … Read More

The Dashboard displays a summary of the Mobile Access Management system, including all Launchpads and Devices, with each health metric in its own section. It includes a summary of unhealthy items out of the total items. This allows administrators to view the overall health of Launchpads and Devices and determine which unhealthy devices require attention. The Dashboard displays the current … Read More

Imprivata Mobile Access Management Launchpads fully support Apple Silicon Macs. However, we found an issue that may impact these systems. Known Issue When attaching many iOS devices at once to a Silicon Mac — for example when a USB hub is power cycled or unplugged and replugged — some iOS devices may not connect to MAM. Corresponding LEDs with devices … Read More

Imprivata Mobile Access Management can manage passcode locked devices by clearing the device’s passcode over-the-air via an MDM, an action that requires Wi-Fi connectivity on the device. In the event a passcode-locked device no longer has active connectivity, for example after a reboot, these devices can become unpaired and recovery mode is required to remove the passcode. Mobile Access Management … Read More