iOS App Logout via Universal Link Callback

Created: Modified: Knowledge Base

This page is intended for software developers and is a companion to About Password AutoFill. Introduction Imprivata has created this standard building x-callback-url on top of Apple’s standard Universal Links. Implemented properly, this will enable a standard and centralized logout functionality for shared devices, without prompts interrupting the automation. About Universal Links: You can connect to content deep inside your ... Read More

GroundControl Provisioning for iOS 14 DEP Devices

Created: Modified: Knowledge Base

Summary Both GroundControl and Apple Configurator fail to fully dismiss  setup screens  when provisioning iOS 14 devices. Devices remain on the “Hello” screen and fail to load MDM apps. 4/26/21 /Update! iOS 14.5 has resolved this issue and this version will now skip the “Hello” screen. Please note you will still need a default Set Language & Locale Action in your … Read More

GroundControl Compatibility with iOS 14

Created: Modified: Knowledge Base

Imprivata  GroundControl 4.10.2 includes limited support for iOS 14. Customers with dedicated servers prior to 4.10.1 can test this new version on our UAT environment. This update includes  enhancements to support Apple iOS 14 and other bug fixes. Release notes for 4.10.1+ are available on the Imprivata Support Portal. Launchpad Support Matrix for iOS 14 *Requires MobileDevice update. Preparing for iOS 14 … Read More

GroundControl for Patient iPads

Created: Modified: Knowledge Base

An increasing number of hospitals are finding value providing iPads for inpatient use. During the current COVID-19 pandemic, many hospitals are severely limiting visitors. To communicate with their loved ones, iPads can be provided for email, messaging, video conference, and WiFi calling. The same devices can be used for education and entertainment. These devices are most useful to patients if … Read More

Datamation Systems Support Information

Created: Modified: Knowledge Base

For support with Datamation Systems hardware please contact Datamation Systems support. Datamation Systems Support Contact Information Email: support@datamationsystemsinc.com Phone: 201-329-7200 Visit our About Smart Hubs page for a list of Datamation Systems hardware compatible with GroundControl. iPhone XR with mophie juice pack air UniDock 24  When using iPhone XR devices with mophie juice pack air battery cases in a UniDock … Read More

Using TestFlight for Beta Testing the GC Locker App

Created: Knowledge Base

To get started, email support@groundctl.com and provide us with an Apple ID so we can add you to our beta program. Once invited, follow the instructions in the email to accept the invitation and obtain your code to redeem the app. Before you begin, you may want to create new Check out/ Check In automation rules that only apply to your … Read More

Compatibility with macOS 10.15 Catalina

Created: Modified: Knowledge Base

Apple released macOS 10.15 Catalina on October 7, 2019. Like many other Mac apps, there are new behaviors for GroundControl. Note: GroundControl versions before 4.9 have not been tested and are not supported with macOS 10.15 Catalina. Grant Permission for Proximity Cards When using Proximity Cards, the Mac will display a dialog asking for additional permission “to receive keystrokes from … Read More

About MobileDevice

Created: Modified: Knowledge Base

Troubleshooting MobileDevice If your PC is having issues recognizing devices or the Launchpad will not start up, please try the following: 1. Please uninstall all Apple support components from Programs & Features, and iTunes, if installed 2. Reinstall MobileDevice using the instructions above 3. There is a known issue on Windows that may cause devices not to appear as connected … Read More

Recommended Settings Unattended Launchpads

Created: Modified: Knowledge Base

Whether you choose Mac or Windows PC, the systems must be set up for unattended use.  A headless system, with no display, mouse and keyboard is highly recommended. Windows Confirm PC meets all system and networking requirements GroundControl runs as a foreground service, so the computer must automatically log in as a user The login user should NOT have admin … Read More

Enable Manual Lock

Created: Knowledge Base

By default, the GC Locker app does not allow users to lock a checked out device from within the app itself. This is in order to prevent users  that may accidentally tap the lock icon on the GC Locker app, locking the devices. How to enable Manual Lock The Manual Lock is configured via AppConfig within your MDM. Instructions vary based … Read More