Cisco’s Webex app for iOS supports integration with Imprivata GroundControl. Sign out of Webex GroundControl can sign out of an open Webex session at device check in. GroundControl’s Check In Device Workflow action includes an action to sign out of Cisco Webex. Since this integration uses x-callback-url instead of the more modern Universal Link, the iOS device will display two … Read More

NOTE: This article applies to iOS devices only. Apple has introduced changes in iOS 16.3 that more aggressively offers to save app passwords if Apple’s local “Keychain” is selected for Password AutoFill. On shared devices, passwords saved to local storage are a security and PHI risk. This occurs when Apple’s Keychain plugin is enabled in Settings > Passwords > Password … Read More

To update the firmware on your Smart Hub, upload your desired firmware or select a firmware version already in your assets. Then update the selected Smart Hub. For Smart Hubs that contain more than one USB hub inside a single physical enclosure, all hubs will be updated at the same time when using GroundControl. GroundControl supports updating the following firmware: … Read More

Macs, beginning with macOS 13 “Ventura,” will show a dialog when any new USB device connects. This dialog is intended to provide extra security to protect your Mac, but will interfere with GroundControl’s automated operation. GroundControl Launchpads on Mac must be configured to always allow accessories to connect, without this dialog. This setting is controlled in System Settings > Privacy … Read More

NOTE: Applies to the Locker app for iOS (3.8 and later) and Android (1.2 and later). The Imprivata Locker app displays details about any failures it encountered when attempting to access resources that should be available. These include a number of local and network resources: Local configuration file — the local configuration file may be missing or is corrupt. Password … Read More

Our team has tested iOS 16. we are tracking the following issues reported by the community. iOS 16 Devices Remain at “Hello” Setup Screen After Updating and Do Not Relaunch the Locker App Devices updated to iOS 16 display a “Hello” setup screen after update, instead of skipping all screens. This prevents devices from being checked out. To work around … Read More

For support with Bretford hardware please contact Bretford support. Bretford Support Contact Information Email: customerservice@bretford.com Phone: 800-521-9614 Visit our About Smart Hubs page for a list of Bretford hardware compatible with GroundControl.  

GroundControl customers can have more than one Mobile Device Management system (MDM) configured to their environment, and need to configure the Imprivata Locker app (Android) to correctly communicate with the appropriate MDM system for their Android devices. When the MDM deploys the Locker app (Android) to the devices, the Locker app passes several bits of information back to the GroundControl server to correctly identify the … Read More

The Dashboard displays a summary of the GroundControl system, including all Launchpads and Devices, with each health metric in its own section. It includes a summary of unhealthy items out of the total items. This allows administrators to view the overall health of Launchpads and Devices and determine which unhealthy devices require attention. The Dashboard displays the current health status, … Read More

Shared devices are good, but shared passcodes are bad. So if you have shared iPhones, how can you protect them safely? Imprivata GroundControl allows your shared devices to be protected by unique, personal passcodes. Our system automatically prompts users to create passcodes on check out, and clears the passcode when devices are checked in at the end of a shift. ... Read More