Symptom If you install the Launchpad App as an administrator and switch to another user, Automatic upgrade or server update will not work.  Also, auto-login will be affected. Information For automatic Launchpad upgrades to work correctly, the local Mac user must either be a macOS local admin or the GroundControl.app must be installed in a directory the local user has … Read More

Imprivata has discovered an issue when the GroundControl Launchpad is used with the macOS Sonoma release, which is scheduled for release on September 26, 2023. The GroundControl Launchpad will crash when used on macOS Sonoma. GroundControl Versions Affected Any customer using a Mac Launchpad, of any version, who upgrades to macOS Sonoma will be affected by this issue. Customers using … Read More

Imprivata Locker for iOS Imprivata has discovered an issue when the Imprivata Locker app is used with iOS 17. Locker is likely to crash if users tap into an input field. iOS will relaunch Locker, so we do not believe there is a risk to any sensitive information and PHI. This issue prevents the use of the check out workflow … Read More

Beginning in January 2024, device cases that utilize data passthrough will no longer be supported for new GroundControl customers. Existing customers with support issues will be asked to remove any data passthrough cases prior to troubleshooting. Any case that does not allow direct access to the device’s USB data port is considered a data passthrough case.    For the fastest … Read More

You may need to remove the GroundControl Locker app (Android) from a device using Workspace ONE (formerly AirWatch) if the device is checked in but stays in Locked mode. To remove the Locker app (Android) from the device: Check in the device. In the Workspace ONE UEM, navigate to Devices > Details View > Apps. Select the Locker app, click … Read More

GroundControl integrates with Epic Rover for simplified login and logout of users on shared devices. The Imprivata Locker app allows users to easily check out a device, quickly access Rover with Password AutoFill, then have their data securely removed during check in. Users can set a personalized device PIN during checkout to encrypt and secure all apps on the device. … Read More

NOTE: This topic applies to iOS devices. To configure authentication to Microsoft apps on Android devices, see this topic. Imprivata GroundControl integrates with Microsoft in several ways to streamline sign in and out: Two-tap sign-in: eliminate dozens of key presses at the start of each shift, skip realm discovery, seed the users’ email addresses, and autofill passwords Automatic sign-out: Cleanly ... Read More

Cisco’s Webex app for iOS supports integration with Imprivata GroundControl. Sign out of Webex GroundControl can sign out of an open Webex session at device check in. GroundControl’s Check In Device Workflow action includes an action to sign out of Cisco Webex. Since this integration uses x-callback-url instead of the more modern Universal Link, the iOS device will display two … Read More

NOTE: This article applies to iOS devices only. Apple has introduced changes in iOS 16.3 that more aggressively offers to save app passwords if Apple’s local “Keychain” is selected for Password AutoFill. On shared devices, passwords saved to local storage are a security and PHI risk. This occurs when Apple’s Keychain plugin is enabled in Settings > Passwords > Password … Read More

To update the firmware on your Smart Hub, upload your desired firmware or select a firmware version already in your assets. Then update the selected Smart Hub. For Smart Hubs that contain more than one USB hub inside a single physical enclosure, all hubs will be updated at the same time when using GroundControl. GroundControl supports updating the following firmware: … Read More