All iOS devices support a “recovery mode” that allows access to an otherwise inaccessible device. This is sometimes known as “DFU mode” (although technically DFU mode is slightly different). There are two important trade-offs: The process will always erase all content, and will always upgrade to the latest version of iOS.* Why use Recovery Mode? There are several reasons when recovery mode is useful. It is … Read More
Here are some steps to get you get started using GroundControl: Create an account on the GroundControl server. If someone at your company has already created an account, ask them to invite you. Obtain and set up the GroundControl Launchpad. Tell iTunes to stop activating devices. (IMPORTANT!) Create a deployment payload. Using an erased iOS device, deploy your first payload. If you have … Read More
Configurator and GroundControl both use the same mechanism for supervising devices. This mechanism installs a supervision certificate on the device, and a pairing record on the host. But each system prefers to maintain its own list of pairing records. Configurator and iTunes save pairing records in /var/db/lockdown/ GroundControl saves pairing records to ~/Library/Application Support/GroundControl/Pairing Records/ If you have used the same … Read More
Log files can be a helpful troubleshooting tool. This article explains how to capture detailed log files and share them with Imprivata Support. Imprivata Locker Logs To send logs to Imprivata Support from the Imprivata Locker app: From an error screen: Tap Diagnostics. The Diagnostics screen opens. Tap Upload log files to send logs to Imprivata support. Enter the case number and tap Upload log … Read More
Choose “Reset Launchpad…” from the “GroundControl Launchpad” menu. This will reset the Launchpad to its default settings by clearing all pairing records, removing registration and clearing the asset cache. On the Mac Launchpad: If you would like to Also clear the asset cache and delete pairing records, click select that option and click OK. On the Windows Launchpad: If you would … Read More
To report a bug, email Support at support@imprivata.com. To submit a feature request, visit the Imprivata Support portal at https://support.imprivata.com.
iOS Backup files include device settings from the Settings app, home and lock screen images, icon arrangement and app content and settings. Backups do NOT contain apps or iTunes media. GroundControl allows you to restore a single backup to many devices and we support encrypted and non-encrypted backups. In this way, you can control settings that aren’t available to MDM. For example, … Read More
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