Capturing detailed logs for support

Created: Modified: Knowledge Base

Log files can be a helpful troubleshooting tool. This article explains how to capture detailed log files and share them with Imprivata Support. Imprivata Locker Logs To send logs to Imprivata Support from the Imprivata Locker 3.8 or later (iOS) app: From an error screen: Tap Diagnostics. The Diagnostics screen opens. Tap Upload log files to send logs to Imprivata support. Enter the case number and … Read More

How do I report a bug or feature request?

Created: Modified: Knowledge Base

To report a bug, email Support at support@imprivata.com. To submit a feature request, visit the Imprivata Support portal at https://support.imprivata.com, and click Ideas.

GroundControl Launchpad Files

Created: Modified: Knowledge Base

Mac Preferences: ~/Library/Preferences/com.GroundControl.gcservice.plist ~/Library/Preferences/com.GroundControl.GroundControl-Launchpad.plist Asset Cache: ~/Library/Application Support/GroundControl/Content Downloads/ Pairing Records: ~/Library/Application Support/GroundControl/Pairing Records.db Windows Preferences: HKCU:\Software\GroundControl Solutions\GroundControl These are found under keys named groundcontrolconsole and GroundControl Launchpad Asset Cache: %LOCALAPPDATA%\GroundControl\Content Downloads\ Pairing Records: %LOCALAPPDATA%\GroundControl\Pairing Records.db Windows Shared Install Preferences: Both are under keys named groundcontrolconsole and GroundControl Launchpad 32-bit Win: HKLM:\Software\GroundControl Solutions\GroundControl 64-bit Win: HKLM:\Software\Wow6432Node\GroundControl Solutions\GroundControl Asset Cache: %ProgramData%\GroundControl ... Read More

Create a Backup

Created: Modified: Knowledge Base

iOS Backup files include device settings from the Settings app, home and lock screen images, icon arrangement and app content and settings. Backups do NOT contain apps or iTunes media. GroundControl allows you to restore a single backup to many devices and we support encrypted and non-encrypted backups. In this way, you can control settings that aren’t available to MDM. For example, … Read More