Configurator and GroundControl both use the same mechanism for supervising devices. This mechanism installs a supervision certificate on the device, and a pairing record on the host. But each system prefers to maintain its own list of pairing records. Configurator and iTunes save pairing records in /var/db/lockdown/ GroundControl saves pairing records to ~/Library/Application Support/GroundControl/Pairing Records/ If you have used the same … Read More
Log files can be a helpful troubleshooting tool. This article explains how to capture detailed log files and share them with Imprivata Support. Imprivata Locker Logs To send logs to Imprivata Support from the Imprivata Locker app: From an error screen: Tap Diagnostics. The Diagnostics screen opens. Tap Upload log files to send logs to Imprivata support. Enter the case number and tap Upload log … Read More
Choose “Reset Launchpad…” from the “GroundControl Launchpad” menu. This will reset the Launchpad to its default settings by clearing all pairing records, removing registration and clearing the asset cache. On the Mac Launchpad: If you would like to Also clear the asset cache and delete pairing records, click select that option and click OK. On the Windows Launchpad: If you would … Read More
To report a bug, email Support at email@example.com. To submit a feature request, visit the Imprivata Support portal at https://support.imprivata.com, and click Ideas.
iOS Backup files include device settings from the Settings app, home and lock screen images, icon arrangement and app content and settings. Backups do NOT contain apps or iTunes media. GroundControl allows you to restore a single backup to many devices and we support encrypted and non-encrypted backups. In this way, you can control settings that aren’t available to MDM. For example, … Read More