GroundControl customers can have more than one Mobile Device Management system (MDM) configured to their environment, and need to configure the Imprivata Locker app (Android) to correctly communicate with the appropriate MDM system for their Android devices. When the MDM deploys the Locker app (Android) to the devices, the Locker app passes several bits of information back to the GroundControl server to correctly identify the … Read More
Dashboard
The Dashboard displays a summary of the Mobile Access Management (GroundControl) system, including all Launchpads and Devices, with each health metric in its own section. It includes a summary of unhealthy items out of the total items. This allows administrators to view the overall health of Launchpads and Devices and determine which unhealthy devices require attention. The Dashboard displays the … Read More
Shared iPhones with Face ID
Shared devices are good, but shared passcodes are bad. So if you have shared iPhones, how can you protect them safely? Imprivata GroundControl allows your shared devices to be protected by unique, personal passcodes. Our system automatically prompts users to create passcodes on check out, and clears the passcode when devices are checked in at the end of a shift. ... Read More
Apple Silicon Mac Mini Support
GroundControl Launchpads fully support Apple Silicon Macs. However, we found an issue that may impact these systems. Known Issue When attaching many iOS devices at once to a Silicon Mac — for example when a USB hub is power cycled or unplugged and replugged — some iOS devices may not connect to GroundControl. Corresponding LEDs with devices in this state … Read More
GroundControl Compatibility with iOS 15
Preparing for iOS 15 Launchpad: We have tested iOS 15 with GroundControl Launchpad version 5.0 and later and have not yet found any changes that would require a Launchpad update. We have not tested with earlier versions of Launchpad, we encourage you to test your existing workflows with iOS 15! Server: Hide the new Magnifier app and set it up … Read More
Force recovery mode for unpaired devices via Launchpad Details
Imprivata Mobile Access Management can manage passcode locked devices by clearing the device’s passcode over-the-air via an MDM, an action that requires Wi-Fi connectivity on the device. In the event a passcode-locked device no longer has active connectivity, for example after a reboot, these devices can become unpaired and recovery mode is required to remove the passcode. Mobile Access Management … Read More
Validate Apps with AutoFill Discovery
NOTE: This article applies to iOS devices only. Imprivata AutoFill Discovery, now available on the App Store, allows you to validate if your applications natively support iOS’s Password AutoFill framework. Your production devices will not need this application, this tool is intended for you to test if third party apps deployed to your users support Password AutoFill. To get started: Download AutoFill … Read More
Upgrade from GroundControl Locker 2 to Imprivata Locker 3
IMPORTANT: GroundControl 6.2 and later no longer support the GroundControl Locker 2 app for iOS devices. You must upgrade to the Imprivata Locker app 3 and later for iOS devices. Imprivata ended support of GroundControl Locker 2 in January, 2022. New iOS workflows will no longer require selecting an app version. Existing workflows are unaffected, though Check In workflows with Locker 2 will no … Read More
Enterprise Password AutoFill FAQ
NOTE: This article applies to iOS devices only. What is Enterprise Password AutoFill? Check Out is integrated with Imprivata Enterprise Access Management (formerly Imprivata OneSign) to support Password AutoFill for iOS applications and websites. After checking out an iOS device to a user, the system makes a user’s credentials available to them when needed through Apple’s Enterprise Password AutoFill framework. … Read More
About Apple Mobile Device Driver on Windows
Apple Mobile Device is the driver installed on every Windows PC that allows Windows to recognize iOS devices. Like almost all software, the driver is periodically updated. Imprivata Support may ask you to report the condition and version of the Apple Mobile Device driver on your PC. Finding driver warnings Connect an iOS device to your PC. Open the Device … Read More