Locker Diagnostics and Troubleshooting

Created: Modified: Knowledge Base

Applies to the Imprivata Locker app (iOS).

The Imprivata Locker app displays details about any failures it encountered when attempting to access resources that should be available. These include a number of local and network resources:

  • Local configuration file — the local configuration file may be missing or is corrupt.
  • Emergency Unlock PIN — indicates whether the Emergency Unlock PIN is set in the MDM.
  • Communication with the OneSign Server — the OneSign server cannot be reached due to network connectivity, server errors, or response timeouts.
  • Communication with GroundControl Server — the GroundControl server cannot be reached due to network connectivity, server errors, or response timeouts.

To send logs to Imprivata Support from the Imprivata Locker 3.8 or later (iOS) app: